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Updated by user Nov 18, 2019

The property in question is the Super 8 I-70 I. Salina, Kansas.

Original review posted by user Nov 18, 2019

Wyndham had a promition in September 2019 where they would provide a $100 rewards credit on your Wyndham Rewards account it you had two stays. I completed the conditions of the program, but when i emailed wyndhamcc@***.com to ask for my reward, i was told that there was no active promotion matching my desription.

Furthermore, the property disavowed the promotion, also.

I took a picture of the promotional literature in my room to ensure i met the coditions of the promotion, since there was no effective date on the table topper, and the hand written note from the property thanking me for my stays and urging me to contact Wyndham for my reward.

I have probably spent a couple hours with customer service agents, have been directed to call at least five different Wyndham phone numbers and spoke to six different agents. Additionally, i have exchanged several emails with wyndhamcc@***.com. unfortunately, they are little help. i have asked for a phone call from a supervisor on two separate occassions, only to be ignored for a week.

when i follow up on the email after 6 days (Wyndham claims a 1-3 day turnaround on emails...unless they dont feel like it), i am give a curt message to call a couple other phone numbers, because evidently Wyndham doesnt know who is responsible for helping me either.

i called the numbers and the agents had no idea what i was talking about. i responded to customer care again with the poor results and again asked for a call from a supervisor, it has been another 6 days and it is very apparent that Wyndham could care less about my concern or my business.

a word to the wise, wyndham only cares when there is nothing to resolve, be prepare to fight for what you were promised, and do not expect anyone at wyndham to value you as a customer or champion your cause...even if you can prove it.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: $100 + offset for my resources spent to police your promises and upgrade to membership tier commensurate with my annual travel.

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