Wyndham Hotel Group

To whom it may concern:
I am emailing today to follow up with a issue I have had since April 10, 2021. I had followed up with a Wyndham supervisor back on June 5, 2021 and after being declined a refund by Barclays due to too much time passing I am reaching out once more.
How is it the Rewards member's fault and loyal customer that they attempted to cancel their reservation in the most adequate way considering unforeseeable circumstances?

Although I am highly displeased with the Wyndham General Manager Mike Patel of La Quinta by Wyndham San Antonio Dominion I am trying to handle my dispute in the most sufficient manner. I have reached out to the hotel multiple times, Wyndham Rewards, and Barclay's customer service. This is a major headache to say the least and I am honestly disappointed with the lack of communication and customer service.
I have supplied sufficient proof of my attempts of cancelling this reservation, and follow up attempts of calling the hotel, Wyndham Rewards Customer Service and Barclays Customer Service to settle this fallacious charge.
I am again requesting to file a formal complaint against hotel General Manager Mike Patel of La Quinta by Wyndham San Antonio Dominion. This manager failed to abide by a waiver of cancellation fee granted by his front desk supervisor, falsified a legal document in regards to a rightfully cancelled reservation dispute, fails to return phone calls and emails in regards to said dispute, and overcharged for the rate I was quoted.
I am attaching all evidence gather over the past 4 months and my most current Barclay's statement as requested 2 MONTHS AGO.

I would like to pursue getting my money back for a reservation that I cancelled with the staff at this location or at least be refunded the amount I was overcharged since my rate was ONLY $64 for a single night stay and NOT $128.66. As a member I should not have to spend my valuable time (4 months) having to call numerous outlets and sending in evidence to resolve a wrongful charge for a reservation that was cancelled.
Respectfully,
Roxanne Gallardo

One of my 4 rooms at LaQuinta Port Arthur, Tx. One guest items were mistakenly taken from room by housekeeping, by mistake.

The problem was with a rude, disrespectful, hateful Asst. Manager that was at the desk when we all returned that evening. My guest was already very upset due to her abusive verbal and defensive attitude when I arrived. I booked the rooms and paid for the rooms.

I tried politely to find out what had happened. The reservation had been for 4 rooms for 2 nights. I had requested 4 rooms for 2 nights but, it computer indicated differently. She was very upset and was uncooperative and verbally abusive.

Not with language, but actually yelling. She said the manager and owner could not be reached as they were gone for the weekend. I called you customer service and was put on hold 3 times and disconnected, when I asked to speak to a supervisor. Obviously, there is no way to get assistance from either the local level or corporate.

There is lots of competition so, unfortunately, due to this one person, not the circumstances of the situation, but her unbelievable, disrespectful, and mean spirited, childish behavior. I have been booking blocks of hotel rooms for years and you encounter different issues at times. However, getting to the bottom of what caused the problem and solving it cooperatively, I was just floored. It took every bit of restraint I had not to treat her disrespectfully at any time.

I did say in a loud and strong voice that she could hear over her yelling at me, that she needs to lower her voice and stop yelling, so she yelled again.

I could go on for ever. By the way, I have witnesses. I told her that if this didn't get resolved, I would be forced to call the police and file a complaint and to please not force me to do that.

At that point she walked off. I'm sure you have cameras and can watch the insanity.

I called the reservation/call center, which from what I understand is in Malaysia. I booked a stay at the Super 8 in Montrose, Colorado on Sept.

10. I could not understand the call center at all. Horrible connection. Impossible to understand her with a heavy accent.

I had zero confidence that I got a booking. No email confirmation.

I called the hotel directly to double check my booking. The hotel did not have it. The manager said she gets multiple calls daily with customers confirming their reservation because they cannot understand the call center.

The manager at Super 8 was very helpful and booked the room directly for me.

When I received my credit card statement, I had been charged for my stay at Super 8 (the one I booked directly) as well as a stay at a different Wyndham property in Montrose.

The call center had booked me at the Days Inn instead of the Super 8. Again, no email confirmation, so no way I would have known. I called customer care and they said they would review it. I did not receive a call back.

I called customer care again a few weeks later.

I spoke with a customer care specialist and then her manager. They told me the case was closed and they could not assist me. Unreal.

This is a call center mistake. Wyndham should take responsibility for mistakes with their call center.

I have experienced horrible customer care.

I am a Wyndham rewards member. I have stayed at countless properties. But I have had two bad experiences because of call center mistakes.

Extremely disappointing.

Wyndham, you should do better. You should address your call center issue.

Five years ago I had just checked in the hotel I had selected to stay at while attending a church conference in Louisville. l had gone to my room & {{Redacted}} as I walked past one of the beds, my ankle hit something.

I yelled out &{{Redacted}} when my sister looked under the beDo d coverings, she saw a metal hook

sticking out from the bedframe. After going to the doctor, found out my ankle had been broken. Five years, 2 surgeries, 3 physical therapies, each lasting 2-3 months, 3 blood problems with blood clots (never had any problems with blood clots before 4 first ankle surgetry) the owners who are from England(?) lawyer repeatedly offered $25,000 to settle case.Owners: Kodali Enterprises Goggle their net worth for a surprise!! Beware of this hotel especially if you get hurt &;amp; Do Not Stay Do There!!

S

ssurgery,), I decided to do out they